| | After reading parts 1 and 2, I finally made it through part 3 of Dale Carnegie's book.
You can't win an argument.
The only way to get the best of an argument is to avoid it.
A sure way of making enemies--and how to avoid it:
Show respect for the other person's opinions. Never say, "You're wrong."
If you're wrong, admit it.
If you are wrong, admit it quickly and emphatically.
A drop of honey:
Begin in a friendly way.
The secret of Socrates:
Get the other person saying "yes, yes" immediately.
The safety valve in handling complaints:
Let the other person do a great deal of the talking.
How to get cooperation:
Let the other person feel that the idea is his or hers.
A formula that will work wonders for you:
Try honestly to see things from the other person's point of view.
What everybody wants:
Be sympathetic with the other person's ideas and desires.
An appeal that everybody likes:
Appeal to the nobler motives.
The movies do it. TV does it. Why don't you do it?
Dramatize your ideas.
When nothing else works, try this:
Throw down a challenge.
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| | Posted 4/17/2008 9:01 PM - 84 Views - 0 eProps - 0 comments
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